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Rick C.

Nesconset, NY

Contributor Level

Total Points
80

1 Review by Rick

CVS
  • CVS

2/11/24

I purchased an Amazon gift card from my local CVS in Nesconset, NY. Upon trying to redeem the gift card, we discovered it was fraudulent and the claim code was removed so I could not redeem it for its $50 value. I returned to the store but they said that they could not help me and I would need to contact CVS's Customer Service group. I opened an investigation and after ~3 weeks, they responded to me taking no responsibility even though the gift card was purchased in their store. They basically told me it was my problem and that I should try contacting Amazon to see if they will credit it me. The Custome Service representative was smug and totally not helpful. I strongly recommend NOT shopping at CVS because they do not stand by their sales.

Tip for consumers:
Horrible Customer Service!

Service
Value
Returns
Quality

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