Rick W.

I've ordered about 10 times from these guys. The bike jersey's, shorts, novelty items, ear buds, holiday decorations, etc. all came in as described on their web page. The only catch is you have to wait for the stuff longer than week. I usually get my stuff in about 8-10 days, but given the prices and the quality it's worth it.

I bought a set of these Woodard Tucson Wrought Iron High Back Coil Spring Chairs online from PatioLiving in May 2017 because of their reputation for durability and craftsmanship. They came with a fifteen year guarantee, but I didn't think I'd ever need it because the chairs were on a covered patio and only lightly used. However, last week as I leaned back I felt a strange "pop". One of the welds at the top corner of the chair had broken. I called PL's customer service line on 8/8/23 and was later contacted by the claims team and told told to send photos of the damage. On 8/10/23 I received a follow-up email from the claims team stating that the vendor would replace the frame "on a no charge basis under warranty", but in order to get my replacement chair I needed to send a check or money order for $260.21 to the vendor to cover shipping. Oh, and if I don't send them a check for the amount in 30 days the claim will be closed out. That's some lousy warranty and even worse customer service! To be clear, I can understand the vendor wanting to re-coop the shipping cost(although this amount seems outrageous), but they are asking me to pay $260.21 because of their workmanship/quality control failure. I bought the chair once, I shouldn't have to buy it again. I would recommend not buying from PatioLiving.