Rich T.

STAY AWAY! What a rip-off company!
Was searching their site with the filter to allow pets... booked a property and called the hotel direct to reconfirm pets allowed and told NO.
Immediately (5 minutes) tried their customer service number which did not operate so used their live chat feature and explained the error and asked for a refund. Was told NO.

By the way, the confirmation form says under Cancellation Policies in BOLD: Free Cancellation - 2 Days Remaining. In fine print below it says "this product is non-refundable at this time"

I now have lost my $368 needed for a room to escape the hurricane approaching. This company should be ashamed of their practices!