Joke of a service! I've sent over 100 par els this year without a problem I've used parcel2go 3 times. 1 parcel on hold for 4wks (lost) and one incurred a surcharge for no reason. Trying to contact them is near impossible, the chat link is deep within their website and no contact number. They don't help with any problems, just disconnect the chat. Absolute nightmare and hard work. I'll stick to using par el. Companies direct rather than these clowns