Richard T.

Never believe good reviews; they are shills. Only bad reviews matter. Just when I thought AT&T had the worst customer service of all financial institutions, I had a recent encounter with Discover. I've had their credit card for over sixty years, and have never been late. But I also never had a reason to call. This time, though, I was confused about their online statements. They are unreadable. It's hard to tell what is a charge, what is a credit, and what is a running total. I called and spoke to someone in a country I would never visit. She was so stupid she transferred me to a "supervisor", in another exotic country. She was supposed to be a specialist in online banking. I was complaining about the layout of their statements, which is indecipherable. I was almost breathless when I learned that she did not see the same thing I was looking at online. She said she only sees an abbreviated version of my transactions, and that she was "allowed" to see what I see. How then could I complain about the layout of the statement? I asked for the telephone number of the president of Discover. She didn't have it. Nor did she have the phone number of the vice president in charge of Customer Disservice. In fact, she didn't have any phone numbers. I asked to speak to her supervisor. Which one?, she asked. She said she had many supervisors. I said pick one and wake him/her up, you stupid moron (no, I didn't really say that, although it was appropriate). After 30 minutes on hold, I hung up. I'm going to ditch this card and replace it with one from Ally.