First Fed X sucks. Their drivers are excellent. Now we tried several sites selling Rubex chair lifts. We chose Bob Mammino as he was polite, easy to talk to and not pressured. The support people you had were very helpful and polite. We installed two lifts and the first one we had many laughs and spent a couple weeks installing but the second one went in in less than 1/2 day. Have passed on our experience to a few friends and suggested they contact Bob before doing anything.