I scheduled for a regular cleaner. The first cleaner cancelled at the last minute and said they wouldn't be available for a month. Would I be happy with an interim cleaner? I said, "No", start me with a regular cleaner next week. An interim cleaner showed up any way. The second cleaner cancelled with less than 24 hours' notice. How they got they got this high a rating is beyond me. I would avoid this company like the plague. They wasted my time twice. Now I have to go find a house cleaning service that will actually show up.