Richard P.

I had a lot of hesitation placing my order with Madison. I had read many good as well as many poor reviews. I wanted a Knoll Life chair. This was listed as "open box." I discussed this by phone with a sales rep. They suggested this would be a display chair with mild wear. A 10-14 day expected delivery was anticipated. The chair was ordered just before Christmas, an admittedly busy time, and arrived in 15 days. It was packed extremely well, with tons of bubble wrap and in a sturdy box. The chair was in excellent condition with just tiny scuff marks on the legs of the base. The rest of the chair was like new. The only problem was with one of the arms that would not hold its position and was of a slightly different style than the other arm. I called on a Saturday when only sales people were available, and left pictures on an e-mail. On Monday a service person called and was apologetic. They shipped out two new arms and did not request the old ones back. They arrived within 3-4 days. So, overall the experience was quite acceptable and the service department was pleasant and responsive.