Painting not acceptable
I approved the edited photo but the finished painting was no where near up to standard and the workmanship bore no comparison with the sample portraits on their website. After several attempts to put it right the quality did not improve despite the fact that twice I was emailed by them to tell me they had flagged it for quality issues. In the end I cancelled and got my deposit refunded.
Dear Richard, we are very sorry the painting was presented to you in such a poor quality. While we ensure our customers have a pleasant experience, we always want to provide every single customer with a high quality composition. We want to turn this into a better experience for you. Therefore, please share your order details with us and our team will reach out to you immediately.