Richard N.

Not only is this company currently rated F by the BBB, but they also MISREPRESENTED themselves on their website in both 2019 and 2020 as having a rating of A+ when they actually had a F rating during that same time period. Unfortunately, I did not learn about their false claims until after sending them over 1,800 slides earlier this year to be scanned and digitized.

After they first scanned my slides, I was told the final enhanced images were available to be reviewed. To say the least, they were horrible! These enhanced images which were "supposed" to be their finished product were blurry, and the coloring was terrible as well. When I contacted their Customer Service Department with my concerns, they said they would send my slides back to the production team to have them redone using a higher quality scanner. So in other words, they used a machine of lesser quality to initially scan my slides? That is just the start of all my problems, but it is nice to know they did not consider the slides I sent them to be worthy to be scanned on a machine capable of producing the best results!

They did re-scan my slides, but the quality of the coloring was still off. On their website, they claim that they "color correct every scene individually, which results in more realistic colors (e.g., skin tones, clothing, and the sky)." That is not what I was getting in these final images. In the images that contained people, it appeared as if all the natural skin tone coloring was removed making their faces look bright white. In the images which contained bright colored objects, such as clothing, animals or sky, the colors were dulled down. There was nothing done in their editing process that made the colors in these images look realistic as they proclaim.

As I emailed back and forth with them about these concerns, I was told at one point that their editing team tends to produce images with "neutral colors." Neutral colors? That is the exact opposite of realistic colors which they claim to provide! In one example that I referenced, which was a photo of a baby sitting in a bright orange chair, they said that they were trying to balance out the colors in an effort to have the wall "behind" the child to come out as white, and that is why the skin tone color of the child and even the chair were not as bright or vibrant. Seriously, you concentrate your editing efforts on the wall, and NOT the subject matter of the photo? How pathetic! He said that they could re-work them to provide more saturated and vibrant colors. So again, I let them try that in order to finally get the images that they claim they can produce. When I reviewed the re-worked images, I honestly did not think that they even bothered to touch the images since there was absolutely no difference in the colors from before they were supposedly re-worked. At this point, they were now talking that in order to get the quality of images that I wanted, that they may need to send them to the restoration team since the editing would require "more intense re-working," which would require more money on my part. This was not something I was interested in doing. Through going back and forth with them, I finally was able to talk to the Executive Director of the Editing Department about my concerns, and he said that he was going to have them try to edit the images further and that he would get back to me in a couple of days to let me know the results. Well, I am still waiting for that imaginary phone call back from him.

I dealt with them for over 6 months, which included over 40+ emails and over a dozen phone calls, in order to try to get the final images to appear similar to the samples on their website where they claim that each image will be color corrected with the result being an image with "realistic colors."

I can back up all the statements that I am making here about the poor quality of the final enhanced images received from them, especially as it relates to the lack of realistic and vibrant colors, due to the fact that I own a personal scanner that is more than capable of scanning 35mm slides. The sad part is that my scanner, along with the photo editing software that came with it, is actually OVER 10 YEARS OLD! Yet by using my own personal scanner I can get a better quality of a scanned image than anything provided by ScanCafe. I get images that have much more realistic skin tones, with much brighter and more vibrant colors in the final image. The only reason I sent my slides to them in the first place is because I did not have the time to scan over 1,800 slides myself. But I also would have thought that a company that "claims" to be professional in their ability to both scan and produce quality enhanced images from 35 mm slides would be able to do a better job than someone using a personal scanner and photo editing software that is over 10 years old! I guess I was wrong!

As for me, I would NEVER recommend this company to anyone due to their blatant misrepresentation and poor quality of a final product. At this point this has been nothing more than a complete waste of time and money for me, and I would have been better off doing this project myself!