RICHARD N.

I ordered two aftermarket headlights (left/right sides) for a Mercedes. I received two packages.
One headlight was correct the other was for a newer style BMW. They mistamped the package at the warehouse. I called customer service the first time. Before I even get to give my name I get hung up on.
Second time I speak with a man named Richard. I send him an email and shortly he contacts me back and says the correct headlamp was not found (they had no more stock of) and I would have to purchase a different brand that was $140 dollars more AND different brands. He would discount $15 dollars for the inconvenience. I explained I need both lights to be the same manufacture but he was unable to get another.
Now parts geek already gives you $15 dollars off any purchase just by signing up for the email list. I explained that it was ridiculous that I have to now go ship the item, pay extra for a brand I don't even want and wait another week but all they could do was a $15 dollar discount. I had said the word "$#*!" in my statement (not directed towards him, just the situation) and he said not to curse at him. I told him I have a freedom of speech and was not cursing at him.
*** is an ok word and he hung up. YET AGAIN I called again and got in contact with Roman "front end manager". I explained how his representative "Richard" hung up and he said he is sorry that shouldn't of happened. Ok I let that go and went on how the situation happened.
He said all they could do was a $15 dollar discount and same old story. Roman stated he has no other higher up a customer can speak with and the *** customer service ends with him.
I told him I want to return both lights and he says they would refund me for the full amount on the wrong light but I still have to pay shipping on the other. I WILL NEVER SHOP WITH THIS *** WEBSITE/COMPANY AGAIN!