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I just received several items from BUDK. Both knives and a sword. The products are low quality. Actually they are crap. I spoke with customer service and was told they would give me a refund once they received the products. But because the items are not damaged, I have to pay return postage. The return postage is costing me $26.00. Can you say ouch? I'm going to buy from Amazon in the future.
Products used:
Returned all items.
Richard G.'s review of BUDK earned 4 Very Helpful votes
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Instead of following state and federal regulations. Budk thinks they can decide on their own and...
Hi Richard!
We do appreciate you leaving us a review! We value all comments and feedback as this is how our team ensures a stellar shopping experience. We apologize for any disappoint with your recent order. As you indicated per our return policy, due to no damage of the product, we would be able be happy to refund you for the item less the return postage. It is not our intent to cause any unsatisfactory service and we would be glad to circle back to find a steadfast resolution for all parties. At your earliest convenience, please reach out to our Customer Support team at webcs@budk.com for further assistance.