Developed in part with a grant from
the National Science Foundation

Member since February 2018

  • Reviews 1
  • First to Review 0
  • Thank Yous 0
  • Fans 0
  • Profile Views 119

Review Distribution

5 stars
4 stars
3 stars
2 stars
1 star

1 Review by Richard




Kevin Goodwin
Director, Malwarebytes Consumer Support

This is the first, of many, posts to online forums where I will share my dismal experience with Malwarebytes. This will continue unless and until you honor your promise. Period.

You have a lot of pissed off customers. I am now one of them unless you correct this problem. It is beyond me why any organization today would risk their well-being with such poor service. Your product isn't bad, your customer support and lack of business ethics are the problem.

Should I keep posting? There are also other remedies available should you choose to ignore me hoping I'll go away. Your move.
Posted February 13, 2018

Where do I begin. As soon as I purchased a subscription, I started having problems with Real-Time Protection. I emailed, repeatedly, to no avail. At the time, you were able to call their support line, but only received voicemail, which they never monitored. Now they don't even offer phone support. I guess that tells you something about their claim to provide quality customer support.

I eventually was able to solve the problem - on my own - and then, magically, "Andy" with Malwarebytes contacted me to see about resolving the problem. I informed him I was able to resolve the issue, and he promised, in writing, to extend my license period for the amount of time I experienced problems, plus another six (6) months. This was last June 2017.

Now I am getting daily popups notifying me that my license expires (now in 11 days). I reached out to Malwarebytes including all of the previous emails so they could see the history of the problem, and that I was not simply attempting to get something for nothing. The only reply was from "Jeremy" who provided a list of "fixes" for the real-time protection problem. I replied and said the problem had been resolved, and that the primary issue was the license extension. No response.

I have sent several emails asking for a reply, and also addressed one to Kevin Goodwin, Director, Malwarebytes Customer Support. The response? Nothing. Nada. I even asked in my emails if they cared about their reputation since they seemed to have a problem providing customer support. Still. Crickets.

It is absolutelty pitiful they way they run their business. Anyone thinking about subscribing to their service; don't. Not unless you do not require any support.

Bottom line: good news travels. Bad news travels fast. I will share this story with anyone who cares to listen.

Richard Has Earned 17 Votes

Richard D.'s review of Malwarebytes earned 17 Very Helpful votes

Richard hasn’t received any thanks yous.

Richard doesn’t have any fans yet.

Richard isn’t following anybody yet.

Similar Reviewers on Sitejabber


Problem is deactivate to program after i formatted my pc windows 10 now I can not activate the...


It used to be amazing when it was on V2. Now it interferes too much. It locks you out of harmless...