This company has been in business for around 20 years. I don't believe that they could stay in business for that long if they were doing anything illegal. Especially to the extent that some people are claiming. I find it hard to believe that so many people say that they didn't know they were signing up for a service that charges a monthly fee. They ask you for your credit card information, what did you think they were asking that for? They clearly state that they will start billing you after the trial period ends. Okay, so that info isn't in huge, bold, black letters covering half the page but it isn't in such "small print" that you can't see it either. I just now signed up for the service after making a purchase on King Size. The box offering free shipping and a rebate popped up and I this time I decided to check it out. When it asked for my CC number I made sure to look for why it wanted that info considering that they were offering to give me free shipping and a rebate % on my purchase. It clearly stated that there was a 7 day trial period for $2 dollars and then a automatic monthly membership fee of about $13 after that. There was no trickery or scamming going on, just a business transaction that I had to pay attention to in order to benefit from it. I have decided to cancel my membership after just the one use and before the trial ends. Not because I find their service to be fraudulent in any way but rather because I don't shop online often enough to make it worthwhile for me and because I don't feel like doing all of the due diligence necessary to make it work for me. You have to make sure that you are shopping on a site that they have partnered with to begin with, which from what I understand means going to their site first, but in either case, once you have finished shopping and made your purchase and checked out you then have to fill out a form to request the free shipping and the rebate and attach "proof of purchase" such as a receipt, packing slip or order confirmation. this is pretty much standard practice for ANY rebate from ANY where for ANY thing. Then you either email or mail it all to freeshipping.com and wait for your rebate. Again pretty much standard practice. From what I can see after having read a little over 100 negative reviews it all boils down to this. people are upset because THEY didn't pay attention when THEY were plugging in their CC info. They didn't bother to read the (not really all that small) small print. They don't want to be bothered by all of the steps that they have to go through to collect any monies from the company. It seems that everyone is looking for a free shipping option where all that they have to do is point and lick a couple of times and that's it, it's all done for them. Freeshipping.com isn't that option. It takes a little bit of patience and paying attention and just a smidgen of actual work. I am honest enough to admit that I am basically just too LAZY to want to do even that small amount of work. I did it for this one order from King Size and it wasn't really all that hard once I figured out the process which is actually fairly easy if you just follow the instructions. I estimate (ball park figure) that I could probably save a couple of hundred bucks per year, even after the $156/yr in monthly membership fees but like I said I'm just too lazy to be bothered. That having been said however, for those people who are willing to put in a little bit of time, and who do enough online shopping, it is readily apparent that there is over $1,000 too be made/saved by using freeshipping.com. First by saving up to $10 in shipping costs/per order and second by getting a rebate of up to 10% on each purchase. You can get a rebate on shipping costs when you shop online, you can also get a shipping costs rebate if you have to return an item after you get it. Also you can apparently search the freeshipping.com website for local stores that have partnered with them and if you link your CC or Debit card to your freeshipping.com account then you can get a rebate when you use your linked card at that local store. Of course it's NOT automatic you still have to do your due diligence. Save your receipt and email or mail a copy of it along with the proper form from the website. Consider it like a part time job, do the work and get paid for the work. In this case your "wages" are in the form of rebates. At this time I have too much else going on in my life to want to spend time keeping track of my purchases and receipts both on and offline and which stores work with freeshipping.com and which don't (there are suspossedly over 1,000) and then fill out the rebate request forms and submit then them to get my money back rewards. I could use an extra $1,000+ bucks per year but it doesn't come without a little bit of effort on my part and I am too lazy/busy to put in even that tiny effort so I am going to give this a pass for now, although I might try it again in the future. My feeling is that if you don't get anything back from this sight it is probably because you didn't take the time to make sure that all of your t's were crossed and all of your i's were dotted. Do that and you can make/save some money. You just have to decide if the effort is worth the gain. If it's not for you then don't sign up and if you did sign up because you weren't paying attention to what you were doing when you started plugging in your card numbers then don't blame someone else for your mistake, just accept that you made a mistake and move on. Also pay more attention to what you are doing with your info in the future. I just can not believe that a company could possibly sign people up without them knowing or willing giving out their CC info and get away with it for over 20 years without being prosecuted and shut down for fraud. If you read the positive reviews you can see that it does work for the people who are paying attention and follow the instructions.