We’re in this together! Stay safe with our COVID-19 guide

View
×
richarda1546

Richard A.

London

Contributor Level

Total Points
80

1 Review by Richard

7/6/21

As an overall service I'd recommend them - of course they're exposed to their cleaners (who are ultimately cleaners and hence not historically reliable) performing well, but generally I've had 90% good experiences, and they address it adequately if not.

The only issue I have is that they constantly try to leave early, so you have to ask them to stay for the full allotted time (as they'll charge you for it). But overall definitely not a scam and relatively decent service most of the time, as far as cleaning companies go I'd recommend them.

Service
Value
Returns
Quality
marketingh1
Marketing H. – HouseKeep Rep

Thanks for leaving feedback, Richard - we're really pleased to hear that you've had a generally positive experience using Housekeep.

We're sorry that you've had Housekeepers try to leave early in the past though, and we would always expect that your Housekeeper stays for the full time that's been booked. If they finish early, we advise Housekeepers to ask their customers if there are any other tasks they could complete to fill the time. If your Housekeeper does finish everything early, their app will record the time taken & adjust the charge automatically. If you ever think that you've been overcharged though, please do let us know and we'll make sure it's fixed immediately.

Thanks again for the feedback, and we hope you have a lovely weekend.

Richard hasn’t received any votes.

Richard hasn’t received any thanks yous.

Richard doesn’t have any fans yet.

Richard isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

juang156
10/11/18

We've really been able to take so much time back from cleaning by using Housekeep. The cleaners...

marka385
4/4/18

Easy to use and friendly, professional cleaners. Great customer service team always available and...