Richard A.

After a couple of previous satisfactory experiences with Air B & B, we booked and paid for bed and breakfast in Manchester, and with no communication from host arrived to find host not there. Booked into a nearby hotel and told Air B & B online and asked for a refund of NZ$66 paid. My Visa account was refunded within one day, and upon proof of what the extra hotel costs were, they also offered to reimburse me the additional cost of the hotel I had paid for, which was most unexpected!
We cannot speak highly enough of their exceptional service.
Richard and Christine Amery
Richard Amery.