I purchased MyCleanID through their telephone chat. The person deleted a bunch of my files she said were dangerous and then put others in the MyCleanID Vault. I tried to retrieve some files from the Vault but could not. I then did a online chat with them to get the files from the Vault. Support told me I had to purchase more services from them to extract 'my' files. It think it was over $300 dollars, but I didn't copy the conversation. The woman that sold me the MyCleanID, deleted my files, put other files in the Vault did not inform me I had to pay another $300 ransom to get access to my own files that were put into a Vault of MyCleanID which I purchased for $200. What a scam.