Rheanne M.’s Reviews of PeopleLooker & more

Rheanne's Profile

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6/1/22

I'm not one to leave reviews like this but I think it's just super frustrating. I paid for the $1 trial hoping to find some information, which I wasn't able to but it was already so late at night that the costumer service which closes at 11:30 wouldn't have gotten back to me. Most websites have a convenient cancel button on their website but not this one and I was so busy the next day I just must of forgotten. But I read on their website that refunds were handled on a case by case basis so pretty much as soon as I saw the charge I emailed them a request for a cancellation and a refund. I was prepared for them to tell me no or possibly offer a partial discount but instead they didn't even mention the refund in their reply to me. What they did offer was a 50% off future subscription promotion. It honestly felt like they didn't even read my email, and if they did they just ignored half of it and I'm not sure which is worse.

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I used the people looker services during the 7 day trial

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Michelle P. – PeopleLooker Rep Over a year old

Hi Rheanne,

We appreciate your feedback in regards to our cancellation process. We have a few options to contact us when looking to cancel our email and chat options are 24 hours per day. The original email received was confirmation of your request and a special offer sent, your request was completed and a refund was issued as requested shortly after receiving the special offer. We regret to hear you did not locate the information you were seeking. PeopleLooker strives to update and expand our databases to provide the most current and accurate information possible.