R h.

Four months between ordering thousands in nursery furniture, we finally have it. They delivered a wrong piece, lied to us on the phone on multiple locations, were very rude in over ten hours of customer service calls (7 hours waiting to speak with someone), and cost us multiple days of work waiting for deliveries that never happened.
Their processes and logistics are clearly a problem. It's unfortunate that customer service has to deal with that, so maybe it's understandable that they're callous and rude. But it's no excuse. Not a good look for a company selling baby/kids furniture that they don't care enough to be nice to families that could have been customers for a decade or more. Never again.