Reno H.

This booking sight is a scam, DO NOT TRUST.
I booked a room that was advertised with a private pool when I clicked to reserve I even took a screen shot which was lucky that showed that what I chose included a private pool.

Once booked and PAID I received my hotel confirmation and the room was completely different to the one I booked and paid for and did not include a private pool.
I called to confirm that this was not just a typo and that it did in fact have a private pool, the customer service is SHOCKING they didn't even know themselves if it did or not and said they would contact the hotel and get back to me. NO RESPONSE so I contacted the hotel directly they were very quick to get back to me and confirmed that I received the wrong room and that they were sold out of the room that I wanted.

After another 4 calls and numerous emails with proof of FALSE ADVERTISING to ZenHotels they are still denying a problem, and denying me a refund. The calls I was met with extremely rude and definitely not knowledgeable people. I assume most reviews below are fake as all the customer service I have received is dodgy illegal. I will be taking it further as this company practices fraud and pays their support team (that work remotely with terrible telephone connections) to cover it up for them.

UPDATE after a very lengthy process and zenhotels refunded me and then offered a credit as compensation. With this credit I will give them another chance and update my reviews on them again then.