I received my grand father clock this week and I have to say that it is the most beautiful addition to our house. It warms the house every time I hear it chime. My wife is in awe of it and can't stop talking about it. What really topped this experience off is the person that came out to set our clock up. He was professional and provided great learning experience. The details of the clock operation were explained to us as well as how to operate the chimes. Overall I had a good experience and will definitely be back.