Rene T.

I've been a longtime subscriber to Craftsy, which then became Blueprint, and now Craftsy again. I am terribly disappointed in the new management of Craftsy in its current form. It's horrendous! For months I had no access to my owned Forever Classes, including the ones still owed to me. When they were finally made available I - and other Premium members - had until 12/31/20 to select and claim the outstanding balance of our classes. I figured I'd have enough time if I logged on to Craftsy.com on the morning of 12/31/20.

First of all, I had trouble at login. For the 2nd time I was made to re-establish an account user name and password on craftsy.com. Once I did that again, I followed instructions on how to select and claim 9 free Forever Classes. I Copied a CODE, selected a Class and "purchased" it for $0. It worked fine!

I returned to the instruction page and saw that the number of Forever Classes had correctly gone from 9, down to 8. I went to the CODE field to COPY my 2nd of 9 codes and the code showing was exactly the same as the one I had just used! I tried clicking on COPY but the message I got said that the CODE in question had already been copied/used. There was absolutely no way to clear the field or proceed to the next code. So I couldn't use any more of my Forever Class codes and at 11:59 Central Time I will have lost out on 8 free classes.

I sent a detailed email to *******@program-director.net. Didn't even receive an auto response.
So I phoned *******203 to speak to a Customer Service rep. After listening to loud music and repeated suggestions to request a callback, I did ask for my call to be returned. It only took about 30" for a return call. I explained the problem in detail. All the woman said in response was, "Just a minute." I was put back on HOLD with music that was even louder. After 10" of being on HOLD I heard a click, the music went silent and we lost connection. I didn't worry - afterall she had my callback number so I expected to hear back from her. Well it's been 6 hours and no call back. Guess I was wrong.

I updated my email to *******@program-director.net, who seems to be taking the day off today or maybe quit. Fine timing! Any fool would realize that the last day to redeem Forever Classes would be busy! I'm really fed up. I'd better hear from someone on January 2. And that person had better tell me the problem with their website has been fixed (or other accommodations made) and that the deadline for using Forever Class credits (in my case, 8), has been extended.