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Renegade R.

Contributor Level

Total Points
80

1 Review by Renegade

  • Wrangler

12/7/23

We purchased 2 pairs or wrangler retro jeans for my husband, he has worn many different brands including wrangler in the past with little to no issue. On day one the jeans were fine day two was a different story. As we're were out running errands I noticed the crotch had runns coming from the seams and it looked as if the stitching had pulled through the fabric, we only had 2 more places to go so we figured we would finish out shopping then head home to change. We didn't make it, at the next stop the jeans ripped down the seam on the crotch and leg when getting out of the truck. I contacted customer service they asked for pictures and purchase information etc. I sent all details including the Pic of what it started out looking like as well as how it ended up just to be told I could send the jeans in on my dime it would be somewhere between 6 to 8 weeks before they determine if the issue was considered a manufacturer or something we did wrong. I have only ever used Wrangler warranty one time in the past and this was 10 years ago when the cuff of my jeans was not fully sewn in and with simple pictures they replace the item now it is 6 to 8 weeks and maybe and you have to pay shipping not only has the quality of Wrangler jeans jurassically diminished but the quality of their customer service has also Fallen. I would not recommend these jeans to anyone who works or wears jeans on a daily basis.

Products used:
Wrangler retro bootcut

Service
Value
Returns
Quality

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