Renee q.

DDO NOT BOOK THROUGH BOOKING. COM
WARNING DO NOT BOOK THIS HOTEL! MANAGEMENT IS HORRIBLE! ALL FLIGHTS TO NYC WERE CANCELLED DUE TO A BLIZZARD! MASS TRANIT WAS EVEN SHUT DOWN IN NYC WHICH IS UNHEARD OF. WE CALLED SPAIN WHERE THE MANAGER RESIDES SEVERAL TIMES BUT NEVER RECIEVED A RETURN CALL. WHEN FLIGHTS WERE ALL CANCELLED 2 DAYS BEFORE OUR TRIP FROM TEXAS TO NYC. WE BEGAN CALLING TO EXPLAIN THE SITUATION. WHEN WE FINALLY GOT SOMEONE ON THE PHONE THE DAY BEFORE WE WERE SCHEDULED TO CHECK IN, THEY REFUSED ANY SORT OF REFUND OR CREDIT FOR A FURURE DATE. THE ARROGANT MANAGER ONLY RESPONDED "ITS BUSINESS". AS A FAMILY OF 6, WE THOUGHT THIS WAS A BETTER OPTION THAN BOOKING AJOINING HOTEL ROOMS BUT IN THE LONG RUN DEALING WITH THIS COMPANY WAS A HORRIFIC AND COSTLY CHOICE AS ANY REASONABLE, HONEST BUSINESS WOULD HAVE AT LEAST GIVEN A CREDIT TOWARD A FURURE BOOKING INSTEAD WE PAID $300 A NIGHT FOR NOTHING DUE TO THE MANAGERS GREED!