We ordered our daughter's shoes on November 27th. Paid in full, the shoes we not on backorder I've called multiple times, I've left numerous voicemails, no one ever calls back, or the voicemail is full, the AI is no help, i keep getting the same generated email saying someone will contact me in 3-4 days and its been 15 days. It is now December 15, my daughter has comp coming up and her shoes are STILL NOT SHIPPED.So far this is the WORST store and customer service i have had to deal with regarding sports. I will update this review when SOMEONE gets a hold of me.