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Renato F.

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1 Review by Renato

Banggood

  • Banggood

“Missing material”
2/23/19

I ordered on 05/01/19 a drill chuck with its adapter sds, the material was delivered to me on 13/02/19, missing its adapter, I immediately sent a communication to their customer service, which immediately I they answered, alleging that the adapter was not provided, then I indicated the link referred to the object and after several communications have admitted the error, proposing the BG points, apologizing for the misunderstanding, but not solving the problem of sending the missing piece.
Concluding: The service of the customer service is immediate, but do not solve the problem by proposing BG points as a discount (for their error the customer has to pay again?)

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Helpful  (9)
Thank you
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Katherine L. – Banggood Rep

Dear Renato F,

Thanks for your order and we are sorry to hear that one of your item is missing.

Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.

If you are not satisfied with the solutions that we offered to you, please leave your opinions.

We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html

We will work on answering your questions as soon as possible and be ready to help you at any time.

Best regards,

Banggood Team

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