Had representative visit my office and lying about FREE assessment. Was on my own in office with customers while Hampton-Lovett representative came in and started to pressure me to sign for this FREE assessment. To say the least I felt under pressure while dealing with customers and phone ringing to sign it. What a mistake. Week later received an invoice for over £1000 for their survey (which never took place). I refused to pay upon which they decided to take me to court.
Rena, we messaged you privately on 4th July 2019 asking you to contact us so we could discuss your concerns, but have never received a response to that request.
The Company takes pride in delivering the highest standards of service to our clients, though we recognise that we do not always acheive the high standards we set for ourselves. When this happens it is important to us to understand how our customers expectations have not been met, so we can learn from their experience and improve the way in which we deliver our services.
It is disappointing that you have not contacted us. With over 5,000 properties in our client portfolio it can sometimes be impossible to identify an individual from the information made available by Sitejabber.
We want to understand where your concerns have arised from - whether it relates to the service received, the way in which it has been delivered or if there has been some degree of miscommunication that needs correcting.
Our offer to discuss this matter with you remains open. Please send us a message via this site with your company name, business address or other information that will enable us to identify your business.
Thank you.
Rena, as before we are happy to discuss this matter with you, and our offer remains open. Please send us a message via this site with your company name, business address or other information that will enable us to identify your business.