regina q.

Report to Illinois AG and FTC. Just google Illiniois Ag and do that, then google file a consumer complaint FTC.

Constantly have to remind them to issue refunds weeks after they receive items. I keep a chart of RMA #s and tracking now so I can email and say "where's my refund?" weeks after it is marked as received by them but I still haven't received a refund.

They constantly charge me for items I ordered that they didn't ship-they advertise items they don't have in stock, constantly! BUt you get charged not when they ship, but when you order - so they have YOUR money tied for a long time for items they don't even have - and not only that, but they don't refund you unless you're on them like white on rice.

For example, one item I couldn't wait to get, they marked as shipped but it wasn't. I was promised via email a refund within 10 days - for an item they didn't ship - but then I never got a notification confirming I got a refund so I emailed them to see what happened and they said it was refunded. Thank god I din't just say "ok cool." I wrote back and asked them for proof - bc in my order history it says refund pending - and they sent me a screenshot saying PENDING. So no, I didn't get the refund. So now I have to email them AGAIN.

This is a month after I ordered it. Convenient racket they got going on there - charge you for items they don't have, don't send you emails confirming they've issued a refund, you have to keep track of them like it's your job. I still order from them bc I have gotten great items there but they have turned into an unetthical sleazy as hell company, a huge fall from grace in the past 2 years. If I weren't on them, they'd literally not have issued me hundreds of dollars in refunds.