Regan B.

The worst service I have ever used. Every month they lock me out of my online account and do not recognize my password and I have to call and have them reset it, and it is not my error because I write the password down. I've called maybe 8 times now for this same issue and they only fix it temporarily. Also, I called them when I started the service to say that I did not want cable service and that I just wanted internet. Well my apartment complex backed out of a contract with them where the cable box was included in our rent, but we never had our services activated to begin with, so when they cancelled the contract, spectrum started charging us for the cable box again. Now my bill is $200 more than it should be and I have been on the phone with 3 different representatives and a supervisor for the last hour trying to get it taken care of. Resolution: charging us for the cable box that we DID NOT USE from the last month and only discounting it $40. What a joke. Worst service, they do not have it together as a business, and if you have to call them it will eat up most of your day.