I wanted to love this company... but they are seriously lacking in organization. I have ordered several wigs from them, some were fine; some I returned. What gets me is it's a whole week before you receive any details on whether the wig is even available! Is it on backorder? What is the status? Keep me informed at least. I finally tried NameBrandWigs and got my purchase within a week. Like I said, I wanted to love this company but they gotta get it together!