reb p.

One of my dog's medications is on autoship. He is getting close to the end of his life and he needs a pain medication every day for his comfort. Even though it is an ongoing prescription Allivet contacts my vet every month for the renewal. That would be fine if the Allivet system worked. I received texts that said Allivet had contacted my vet four times and never received the reauthorization. My vet office has proof that they did respond more than once and immediately. I called Allivet and the rep could only say basically, oh well, the order has been shipped now (three day delay). It has been a week and the medication is still not here. I called Allivet again and feel that I received the same basic attitude, oh well. The rep today said that it is probably the post office issue since things could be slowed down by covid-19 delays. First, they blame my vet then the post office.
This is not free shipping either the shipping cost was another 6.95 on top of the medication.
The medication is more expensive from the vet office and that is a consideration but I might cut back something else in the budget to make it work. The peace of mind that my dog won't have to go without his medication while I wait on Allivet to figure out how to process their own autoship order could be worth it.
If you need something and you need it timely, check your order status and call, call, call to make sure the order is really getting done.