Rebekah l.

I went with my mother to look at bridal gowns at DB. I found one I liked. A discountuned a sheath dress with detachable train. Mom took pictures so I could send to dad who lives in a different state. I put it in layaway (I don't recommend this as they will get your gown dirty. Before leaving the store, I watched the sale lady put my dress, train, preservation kit, other accessories in the garmet bag. Three months later when I went to pick up my dress, the staff was suprized I wanted to try it on in the store. After trying my dress on, it was dirty as if someone had worn it, sequences were loose, the preservation kit inside of the bag was damaged, and the garmet bag was dirty. When I asked what happened to my dress, all the staff could tell me was that it must have been part the wet shipment they received. I informed them my dress was bought at this location, not order. They replaced the garmet bag, preseevasion kit, spot cleaned my dress. They never acknowledged their mistake, took responsibility to make it right or offer to reduce the price I paid for my dress. I don't recommend buying from DB because of this.