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I am so disappointed with the service of this company. When I placed my order on December 7th, estimated delivery date was between December 13-15, so I decided to go ahead with the order INSTEAD of another company. When my order had not arrived by the 19th, I emailed them. When I still did not receive a response from them by the next day, late afternoon, I called. I waited for 57 minutes to speak to a representative, who then informed me that my order had NOT even been processed. Finally on December 21 at 7:45 P.M. I received an e-mail informing me that my order would NOT ARRIVE BEFORE CHRISTMAS! If they had even e-mailed me on the 15th ( the original deliver date stated), I could have at least tried to order something similar from another company. At this late date it's impossible to order a replacement from any company! Such poor service!
Rebecca P.'s review of Zazzle earned a Very Helpful vote
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Hello Rebecca,
I am so sorry to hear about the delay with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine