Rebecca I.

They have had me on the runaround for almost 3 months now. They only got back to me when I reported them to the BBB (i suggest everyone who has had a problem with them do the same thing bc they immediately refunded me).
They gave me phone numbers at that point too... phone numbers they are trying to keep hidden from their customers. They also keep deleting customer comments and reviews on social media.

Company Number: *******152
Andrea (Customer Service): *******618

I have made 2 separate purchases with Fashion Nova. The first came in a relatively timely manner. However, I placed my last order well over 2 weeks ago and have not received any shipment notification. When I emailed customer service, they responded with an automated email saying they're doing "enhancements" and therefore there may be delays. They said based on the delays, I should allow 4 business days for dispatch. It has now been 12 business days (16 days total) since my order, so I emailed back and have received zero response. I called the customer service number they provide, and it is a fake number. It says that they are "on another line" and if you have any inquiries, that you should email. There is no person on the other end of the phone AT ALL. Furthermore, they do not offer full refunds, just store credit. It is my belief that there is no one available to speak to for this exact reason... so no one can ask for their money back and are ultimately stuck with useless credit for their awful site that does not even ship their products. This site is a scam and I am beyond disappointed. I will be emailing them once more, and if I do not get a response again, I will be reporting to the BBB.