Rebecca E.’s Reviews of FreeShipping & more

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6/12/16

I signed up for freeshipping.com for the Pro Flowers shipping rebate on 5/5/2016. On 6/5/2016, I recieved a monthly charge of $12.97. I called their customer service (*******597) ready for battle after reading some of the other reviews. Surprisingly, the customer service rep, Katrina, was extremely helpful! She informed me that you are automatically signed up for a monthly subscription unless you cancel it during the trial period, which is apparently outlined during enrollment. She unsubscribed me and reimbursed the $12.97 since I had not used the service. The call took me less than 5 minutes.

All in all, the company is a bit shady by automatically signing people up for a service but they did rectify the problem.

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FreeShipping C. – FreeShipping Rep Over a year old

Hi Rebecca,

I am glad to hear that your issue was successfully resolved, and I’m sorry we haven’t been able to answer to this until now.

I’d love to help explain how our site works and how our members find it beneficial to their lifestyle. We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. We offer new users the opportunity to start a free trial and claim their introductory bonus during this time period. At sign up, directly above where users enter their credit card information, the offer details state that if you do not cancel your membership within your trial period, you will automatically become one of our members. Our members pay a monthly fee of $12.97 to access all of our savings benefits.

If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out to me at jbuttrick@freeshipping.com whenever you need assistance. I’d be happy to help you however I can. Thank you very much.

Sincerely,

The FreeShipping.com Team