I am a small business owner who made the terrible decision to pay WeddingWire to be a "Professional" account holder. In return for my $100+/month fee, I was promised 8-10 leads per month.
Month one - 6 leads
Month two - 3 leads
Month three - 3 leads
The only two of these total of 12 leads I received in 3 months that responded to me were looking for services that my business clearly does not provide. I honestly believe the other 10 leads were fake.
When I emailed requesting assistance with garnering leads and finding value in the money that I'm paying them, NO ONE RESPONDED TO ME. When I emailed again a month later, the reply I received explained that my previous email must have been "lost in the shuffle" from when they recently partnered with TheKnot. I was then promised that this employee was sending an urgent ticket to the account strategist team who would be in touch with me in the next day or two to help me with my account.
Two more weeks went by, and I heard nothing from anyone on their staff.
I finally emailed again and asked if they could please just cancel my account. They refused over and over again to do so, claiming that I have "a 12 month contract" from which they refuse to release my business. Their solution to my problem is to now try to "switch me over" to their other platform on theknot, instead.
I don't understand why anyone would want to retain clients that are so obviously unhappy with their services, but I suppose that scamming small business owners for one year is the only way that they make money. I cannot imagine any other small businesses stay with them for longer than their contract term.
I'm incredibly disheartened, and feel like I've been conned out of over $1300, but what am I to do?
I implore you or anyone you know to steer clear of signing any agreements with WeddingWire, as they are certain to take your money and not deliver on their end of the deal.
If I had it all to do over again, I would have avoided them altogether. I guess that's the thing about starting a business on your own for the first time... you learn many lessons the hard way. Hopefully, if this is your first time, my review will help to better inform your decision about working with them.
Best of luck!!