Rebecca A.

I ordered two hydro flask straw lids 10 days ago. I opted for the standard 4-7 day shipping method. My lids still haven't shipped, I called to have my order cancelled and they said that because it's processing that they can't cancel. It's been processing for 10 days. My initial email with the order number that I received within minutes of ordering says that the order is in process. So they basically have no cancellation policy. In order to get my money back I have to wait for the items to get to me and return to sender and I could receive my money back 30 days after they receive my order back... They also recommend that I pay for tracking. I recommend to never buy online. My items are not scheduled to be shipped to me for another 48hrs. Worst online buying experience. I did not expect this from a big company like hydro flask.