RC S.

The plants were supposed to ship on 4/11. I purchased with a gift certificate. In May I checked the status and it was set to AUTHAUTH. When I spoke with support they said the order failed because there was no credit card with the order (of course not I used a gift certificate). I didn't get an email or any contact to let me know the order failed.

When I called support said they would bump priority so it shipped out in a day or two. 8 days later it still hadn't shipped.

I called to cancel and support said they couldn't cancel because their supplier used a P. O. and said although it's not my fault they could not cancel. I could refuse the package when it was delivered and they would refund LESS a 20% RESTOCKING FEE - FOR AN ORDER THAT THEY MESSED UP - go figure! I asked to speak with a supervisor and was told they would call back and guess what - No call. Oh well I will spend some time posting reviews on the internet and never order from them again.