R B.

My family and I were on a weekend get away in Sedona Arizona on memorial day weekend. Originally we booked two rooms for Saturday night. Thursday we contacted Expedia and changed the reservations to Friday and Saturday night. The Expedia representative explained to us that they moved our reservation to another hotel for two nights and cancel the reservations at the original hotel. After staying the first night in the second hotel I am contacted by the front desk, they tell me that we need to leave that Expedia only booked our rooms for one night. I contacted Expedia at that time and they explained to me that our original hotel was no longer available and there were no other hotels in Sedona available in our price range, they suggested a hotel 90 miles away or that I drive from hotel to hotel looking for rooms. I had to book 2 rooms at the last minute at another hotel, at 3 times the price. If you think that is enough to ruin your week end getaway, on Sunday morning we get a email from Expedia asking us to rate the original hotel that they told me the day before was no longer available, but they were kind enough to bill me for. After getting back home and talking to Expedia customer service for hours, they except no responsibility whatsoever and offer no reimbursement. Do not trust Expedia with your vacation, they don't care. Expedia also owns, Orbitz, Hotel.com, Travelocity, Priceline and Booking.com. I will not trust any of them with a vacation either. After doing more research I have found that you can get the same price and much better service dealing directly with the hotels.