Razzer W.

Awful. Just awful. I ordered an item on a 5 day delivery, but phoned up when my order hadn't arrived. It turned out that the item I had ordered had been 'discontinued', but they offered me a 'like for like' option. It was nice of them to inform me, had I not phoned up I would probably have been forever waiting for it to arrive!

I asked them to clarify that the alternative had the exact features I was looking for, as that was the only reason I had forked out so much to buy it. I was ensured that it was, so I said this was fine. I then, for a sanity check, went to triple check the item specifications to ensure it was as it had been described, but it turned out it was not! I then emailed back asking for them to clarify, but received no response, with the 'delivery date' being on the Monday I was concerned that the item may arrive despite me requesting it not to due to these issues...

I would avoid at all costs. Customer service seems to be the least of this companies concerns, and as a sales professional myself, poor customer service is something I have no tolerance for.