Rayna C.

If I could rate by 0 zero stars. I would. Received instructions on how to request a quote for an excel finance assignment. I received a quote of about $32. However, I was instructed wrong and they wanted me to pay an addition $187 for 12 finance formula questions on excel so $219 for 12 questions total. I told the rep I did not agree to that and was uninterested. I said I wanted a refund and they would not grant me my refund. I asked for a refund 5 times via email over 5 days and they were blantantly ignoring my request asking if I had another assignment they could help with. I said no and they still kept pestering me not acknowledging granting my money back. Then i go onto live chat and * proceeds to tell me I only get 90% back or 100% credit to apply to a different assignment... Doesnt make any sense. Especially since they instructed me wrong and never assigned me a writer or completed my assignment. They just continue to hold my money hostage. Oh and also my rep claimed he wasnt authorized to email me my chat transcripts that supposedly prove she gave me the correct instructions and I "misunderstood". This company is super scammy. 100% do NOT recommend based in the customer service alone.

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