Raymond S.

After several emails and phone calls this company still has not refunded our flight money. Up until the 14/08/2020 they hadn't even requested a refund when I spoke to Singapore Airlines they told me to inform Dream World Travel to get in touch with their Sales Desk for the refund. I had to tell them this on at least 3 occasions by email and with phone calls, after speaking to Lubna on the 27/08/20, I further contacted Singapore Airlines on the 04/09/20 to be told that they had refunded our fares on the 03/09/20 and they advised us to wait 3 to 4 weeks before getting in touch with Dream World Travel. We waited 5 weeks only to be told that their travel department was holding the money and we would get it in November. I told the agent I would give them 48hrs to pay us our refund or I would start Charge Back proceedings, I phoned them again yesterday after speaking to our Credit Card provider as no money had been refunded, to inform them that we have started the Charge Back procedure. The agent told me to put my comments in an email to the Customer Care Department, so they were told if they did not want to incur more penalties they should refund us as soon as possible. We live in hope.