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Again chain letter just to excuse from liability but I lose out on $200 THANKS TOPHATTER... YOU SUCK AND I PRAY NO ONE USES TOPHATTER.
Tophatter acts as a liasion for sellers but if you need help it falls on deaf ears they will send you a chain letter excusing them from liability, like I said my items were delivered to apartment 201 by Canada post because my buzzer code is 201 but my apartment is 407 so even if it says it was delivered it wasn't delivered to me both tophatter and Canada post equally are responsable and I lose about $200... so I would recommend that no one use tophatter you will get ripped off.
Hi Raymond,
Thank you for your review.
We definitely want all of your experiences to be great and I'm sorry that wasn't the case in this instance.
I understand the frustration of not receiving an item and I'm truly sorry that this experience was not as expected. Unfortunately, we are unable to require refunds from the sellers for items that are shown through valid tracking to have been delivered to your location. This is explained in our "What if I haven't received my item?" FAQ here: https://tunyurl.com/ybho8k6y.
Warm Regards,
Angelique
Tophatter will not help with lost orders that say delivered but I did not get... I believe Canada post misdelivered items but tophatter won't help with issue and has lost me as a customer.
Hi Raymond,
I understand the frustration of not receiving an item and I'm truly sorry that this experience was not as expected. Unfortunately, we are unable to require refunds from the sellers for items that are shown through valid tracking to have been delivered to your location. This is explained in our "What if I haven't received my item?" FAQ here: https://tunyurl.com/ybho8k6y.
Warm Regards,
Angelique
Tophatter has not replied to my missing items inquery and it has been a month, I have spent a lot of money there and I'm missing about $200 worth of products.
Hi Raymond,
Thank you for writing your review, and I'm very sorry to hear you didn't receive some of your orders.
I reviewed your account including support history and see each of your inquiries were responded to within 1 hour of receiving them on Feb 9th and 27th. We also received replies to each of our staff's responses.
Yesterday, March 8,2018, another inquiry was received which included order numbers for the missing items. Those orders are 50498328, 50751380, 50636547, 50703655 and 51436557.
I understand the frustration of not receiving an item and I'm truly sorry that this experience was not as expected. Unfortunately, we are unable to require refunds from the sellers for items that are shown through valid tracking to have been delivered to your location. This is explained in our "What if I haven't received my item?" FAQ here: https://tunyurl.com/ybho8k6y.
We are truly grateful for your continued support and being a valued member of the Tophatter community, and hope you'll continue to choose Tophatter for your fun, entertaining auction enjoyment.
Thank you again for your review!
Warm regards,
Felicia
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hello Raymond,
We understand your frustrations regarding this matter. If you can send us the correct order details by contacting our Customer Support Team, we will be happy to further assist you. We can be reached via email here: http://tinyurl.com/j8eo7hu. Thank you.
Regards,
Graciela