Ray C.

Let me start by saying that I used to sing Vudu's praises. And I've still never had a problem purchasing directly from Vudu or viewing a movie with Vudu on any platform. That being said, converting from disc to digital is another story, Converting from the iPhone/iPad app hasn't worked for me at all. If you try to convert through the app and it doesn't work, Vudu to Go won't allow you to add those movies to your cart on PC. That's fun. Then there is Vudu/Walmart's Instawatch. The idea is to scan your Walmart receipt into the Walmart app and and any qualifying movie you purchased will instantly show up in your Vudu account. And sometimes it does. When it doesn't, you have to take a picture of the receipt, take pictures of the front and back cover of the blu-ray, then wait three weeks for someone to email you back. Sort of the opposite of instant. Emailing Vudu is just sending your problem into a void. The only replies I've ever gotten were weeks later asking if they had fixed the problem. I thought I would try calling. No one that I talked to could answer any question I had or offer any solution to the problem. Also, customer service is 9-5, Monday-Friday. I rarely watch movies from 9-5, Monday-Friday. If anyone else at all ever offers me a place to convert/purchase/watch all of my UltraViolet movies in one place, I will happily move on from Vudu. Unless it's a Disney movie, right now, they're the only game in town for UV.