Ravi T.

We took package for 5N6D to Dubai with Trip factory in the month Jan, 2020 & we were happy with there plan & support. Everything was going good as per schedule plan, the twist came in the last moment when we are checking out from Dubai airport & that was flight cancellation news & we didn't get any prior notice from trip factory in advance. We have cross checked with indigo airlines for reason of cancellation & it was due to bad weather at Dubai flying zone & also they said that we have communicated to all the passengers of boarding from Dubai fight to Hyderabad on day prior to our departure. Since our booking was done by trip factory & for the same they got e-mail from indigao airlines. In-spite of knowing about the information or message they didn't even bother to message or notified us. When we asked to trip factory about this & response was completely disaster. No support & arrangements were done for that day 13th Jan. We took a separate flight on the night with additional cost of 80K & for the same we asked compensation for our journey & they turned up with Rs 2000 voucher which made us completely unpredictable & irresponsible travel firm. I request to you all make sure & check before you do any kind of booking or selecting any package from trip factory. It was really pathetic experience on their support & commitment.