Absolute horror!
I will not go into full details, but their KYC and customer service provides dreadful experience. Once they ask you for your ID or utility bill to confirm the account (after freezing it in the first place), nothing happens. You can call them, email them, submit contact forms, just forget that they provide any kind of service. Calling them multiple times leads to their default statement that no documents have been received. Don't believe their responses on Trustpilot, mentioning you should contact them by replying inline on their standard emails. It is a waste of your precious time. This headache of a company deserves a zero star rating, avoid at all cost!