Bought a Motobecane Omni strada Trail Gx from this website and have only had 1 problem with the bicycle. I received a flat rear wheel due to the shipping service slamming the box on the ground. Larry was so polite and helped me by sending me a replacement rear wheel and also a prepaid shipping label (included) to return the damaged wheel. Larry was quick and responsive with his emails (5mins) or so to reply. Best service ever, very happy and satisfied.