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Stay away from this SCAM company! They sent once an incompetent cleaner (see pictures) who was unable to clean correctly the most obvious spots, no dust removing, nothing at all, it seems like it was a total newbie, look at the result for 3h - it's a total joke... I complained at the company and they proposed... 20% discount at the next cleaning... No one came, I waited for 2 hours, the flat is so easy to find - never had any issue. They pretend their employee came and that's why they can't refund... It's like a Ponzi scheme, they look for all the ways to keep you paying them. Have a look at the so-called good reviews: they all look the same, with same structure - probably most are fake ones. Absolute garbage company! STAY AWAY!
Tip for consumers:
Don't use this company - RUN AWAY
Products used:
Global cleaning of my flat
Raphael D.'s review of HouseKeep earned 4 Very Helpful votes
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Thanks for the feedback, Raphael, and we're sorry to hear about your experience.
We aim to deliver an excellent clean each and every time, and we're sorry that this wasn't the case here. We're also sorry to see that the follow-up clean didn't to go ahead as planned.
Our support team have now been in touch to help resolve this, and we have now closed your account as requested.
We're disappointed that your experience wasn't up to scratch, but please let us know if there's anything else we can help with.