I have purchased several times from this site and never had a problem because you get what you pay for and when the purchase was, for example, a headphone jack or ear gels the quality was not great but they were adequate for the price paid. My most recent purchase however was sky buds earphones and the right side does not work. After going back and forth with emails to a CSR I was given a refund. The fact that the earbuds are defective is a great disappointment because they appeared to be brand new sealed in the box and now I will think twice before buying again from the site because I don't buy stuff to send back and go through the hassle of trying to explain why. Regardless of price the idea is to save time and this purchase just wasted mine.