Randy M.

I felt like we were deceived by Dollar. We rented a SUV in one state to return in another. We paid extra for this to happen. The folks behind the counter went over everything but the toll charges (admin fees). They knew we were going on toll roads but failed to mention that there will be $15 admin fee (up to $120) for every toll that we go though. That's exactly what I got billed for ($49 in tolls and $120 in fees). Yikes, I just smacked down $880 to rent a med SUV for a week and they have the audacity to bill me for this.

When I called their 800 number to dispute the charges, the call center person told me that I should of read the whole document before accepting the vehicle. I totally agreed with her but my argument was that I just got off a long flight and was tired. That the receptionist went over everything else but the toll charges... that I was hoping Dollar was looking out for their customer's and that I was in good professional hands. Not the case at all.

I went on the internet and found others have been duped, scammed, deceived... whatever you want to call it. I call it a scam. They did cut the charges in half to $60 (still a scam) for the 1st offense. I would of paid the toll insurance if I've known this up front. The toll roads I was on also did not accept cash. They were pay by plate. I will never ever rent car from Dollar/Thrifty/Hertz (same company) until they stopped their deceptive practices. We also wrote AAA (who we went though) of this scam and that they should be aware that their reputation is in jeopardy also.